November 1, 2021

SAFETY AND HYGIENE

on our events 2021/22


Dear Event Attendees!

We are so excited to be able to welcome you again to our events! We place the greatest importance on protecting your health and ours, at the same time, strive to offer you the best possible experience given these difficult times.

Generally, please familiarize yourself with the current hygiene and safety rules in advance of your event. The information is updated regularly according to the current situation.

Stay healthy!
Your Outdoor-Ticket Team

1. Purchasing a ticket

To reduce physical contact, we recommend that you buy tickets online via our website at www.outdoor-ticket.net.

Tickets can also be purchased at local retailers and at the box office (only on the day of the event). Please note that you may experience waiting in long queues when buying tickets at the box office!

2. Contact tracing and "COVID-19 rules"

In order to trace a possible chain of infection, we are required to record the contact details of all event attendees.

  • The ticket holder and the actual event attendee must be the same!
  • The contact data can be updated online at any time in advance using the QR code on the ticket.
  • The data provided will be used exclusively for tracing purposes and either submitted to the public health department, if necessary, or deleted after a specified period of time.
  • Persons who refuse to give their contact details may be excluded from the event.
Since official regulations differ and change regionally, the rules at our events are different. You can find an overview of the regulations per city and location on the respective tour websites, we strive to keep them up to date.

In general, when you visit our events, at least the 3G rule (short for German "geimpft, getested, genesen" = vaccinated, tested, recovered) or the stricter regional regulations apply.

Depending on the event, one of the following proofs is required:

  • COVID-19 vaccination certificate
  • Valid confirmation of recovery
  • Currently valid negative COVID-19 test (not older than 24 hours)

3. Admission

Of course, we want to avoid queues and crowds at the entrance. Please note the following:

  • As our prevention measures will take more time at the entrance we ask that you arrive at least one hour before the event starts!
  • Tickets no longer have to be exchanged at the box office.
  • Wherever possible we will open the hall 60 minutes before the start of the event.
  • The event is accessible via a contactless ticket scan. The scan checks whether your ticket is valid and whether the contact details that have been stored match you. Please have your photo ID ready.
What do you have to do...

  • if you have a ticket with your name on it?

Great! Please go to the entrance and have your photo ID ready so we can confirm it is you. You do not have to register again at the event; this happens automatically via your ticket scan at the entrance.

  • if you have a ticket with someones other name on it?

No problem, you can update the contact details for tickets yourself at any time until the start of the event. To do this, please scan the QR code on the ticket or click on it in the ticket-PDF and enter your current contact details in the online form. Please only go to the entrance afterwards and have the ticket ready together with your photo ID so that we can confirm it is you.

  • if you have a ticket without a name on it (e.g., one bought at a retailer or the box office)?

You must provide your contact details digitally, if you have not already done so. To do this, please scan the QR code on the ticket and enter your current contact details in the online form. Please only go to the entrance afterwards and have the ticket ready together with your photo ID so that we can confirm it is you.

4. Occupancy rate of the venue

We are currently planning the majority of the events with an occupancy rate of the venue of 100%. This value can differ for individual events.

5. Intermission

We currently plan an intermission between the two halves of the program. To ensure a safe process and depending on the pandemic at the date of the event, it may happen that we skip the intermission.

6. Mandatory mask/mouth-nose cover

Employees and attendees are required to wear masks throughout the building, including when entering and leaving the auditorium and when using the restrooms. You may remove your mask only while sitting in your seat inside the auditorium (the regulation may differ from region to region).
The mask requirement is regulated very differently from region to region. You can find an overview of the regulations per city and location on the respective tour websites.

7. Disinfectant dispensers

There will be several disinfectant dispensers available for your use.

8. Physical distancing

Please observe the physical distancing requirement of 1.5 meters.
At the moment, we cannot guarantee adjacent seating.

9. Hygiene rules of the location

Please observe each location's standard rules of hygiene, which are posted onsite.

10. Intensive cleaning

At each location, there is an intensive cleaning schedule in place specific to the latest regulations.

11. Excluded persons

Persons excluded from attending and participating in our events include anyone who:

  • refuses to give their contact details
  • unable to provide evidence for the “3G rule”
  • knowingly had contact with a confirmed COVID-19 patient within the last 14 days
  • shows unspecific general symptoms or respiratory symptoms of any severity
Should anyone develop symptoms during the event, they must leave immediately.


 You can find regional corona regulations at our events on the respective tour websites


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