FREQUENTLY ASKED QUESTIONS REGARDING OUTDOOR-TICKET:
TICKET PURCHASE
There is no reserved seating on all EOFT events. Here you can find your local pre-selling partner.
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WHAT KIND OF DIFFERENT PAYMENT OPTIONS ARE AVAILABLE? | Answer |
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Why did my credit card payment fail? | Answer |
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Are tickets also sent by mail? | Answer |
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Are there discounted tickets? | Answer |
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Why haven't I received my booking confirmation? | Answer |
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Can I return my ticket/s? | Answer |
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Can I gift my ticket? | Answer |
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Are there assigned seats? | Answer |
Event sold out online?
If an event online shows no more available tickets, it doesn't mean that there are no more tickets at all.
Film program
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How long does the complete program last? | Answer |
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Is there an intermission? | Answer |
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Are the films suitable for children? | Answer |
WHAT KIND OF DIFFERENT PAYMENT OPTIONS ARE AVAILABLE?
Why did my credit card payment fail?
A failed credit card payment can have many reasons. Often, information about MasterCard® SecureCode™ or Verified by Visa is missing. Some credit institutions now require these codes as a mandatory entry for security reasons. Please contact your bank if you have a problem with these codes.
If the problem persists, please send us a message via the contact form with the subject "Credit Card Payment".
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Are tickets also sent by mail?
At some events in Germany, we now also offer the option of sending tickets by mail. An additional shipping cost/service fee is charged per ticket for this option. The processing/delivery time for mail tickets is between 5 and 7 business days. Shipping abroad and express shipping are unfortunately not possible. For open-air dates, there is no mail ticket option.
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Are there discounted tickets?
Why haven't I received my booking confirmation?
Please make sure that the email with the booking confirmation was not caught by your SPAM filter.