FREQUENTLY ASKED QUESTIONS REGARDING OUTDOOR-TICKET:


TICKET PURCHASE


There is no reserved seating on all EOFT events. Here you can find your local pre-selling partner.

WHAT KIND OF DIFFERENT PAYMENT OPTIONS ARE AVAILABLE? Answer
Why did my credit card payment fail? Answer
Are tickets also sent by mail? Answer
Are there discounted tickets? Answer
Why haven't I received my booking confirmation? Answer
Can I return my ticket/s? Answer
Can I gift my ticket? Answer
Are there assigned seats? Answer

Event sold out online?

If an event online shows no more available tickets, it doesn't mean that there are no more tickets at all.

Local presale partner Information
Box office Information

Film program

How long does the complete program last? Answer
Is there an intermission? Answer
Are the films suitable for children? Answer


WHAT KIND OF DIFFERENT PAYMENT OPTIONS ARE AVAILABLE?

Credit card, Paypal, or direct credit transfer (Klarna). You get detailed information in our terms and conditions

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Why did my credit card payment fail?

A failed credit card payment can have many reasons. Often, information about MasterCard® SecureCode™ or Verified by Visa is missing. Some credit institutions now require these codes as a mandatory entry for security reasons. Please contact your bank if you have a problem with these codes.

If the problem persists, please send us a message via the contact form with the subject "Credit Card Payment".

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Are tickets also sent by mail?

At some events in Germany, we now also offer the option of sending tickets by mail. An additional shipping cost/service fee is charged per ticket for this option. The processing/delivery time for mail tickets is between 5 and 7 business days. Shipping abroad and express shipping are unfortunately not possible. For open-air dates, there is no mail ticket option.

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Are there discounted tickets?

With a discount code from one of our promotions, you can get up to four tickets at a discounted price on www.outdoor-ticket.net.

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Why haven't I received my booking confirmation?

Please make sure that the email with the booking confirmation was not caught by your SPAM filter.